We ship within 2-4 working days after the order is placed. In case of a need for urgent delivery, please send us an e-mail and we'll try to help. If we are delayed, we'll take a contact to you.
The Wild Hearts can choose and change shipping agent for each specific delivery. Usually delivery will be to nearest PakkeShop.
Once your order is shipped, the responsibility for it lies with the shipping agent. That being said, we'll always seek for ways to help if your order has been lost or damaged on the way.